In stock products are dispatched from our warehouse just outside of Auckland within one business day of purchase. To get an estimate for shipping to your post code please use the Shipping Time Estimator on the product listing.

Drop us an email with your order number and a short explanation for why you'd like to return your purchase. We'll organise a return label for you to print and attach to the box then either drop into your local post office or we can arrange a courier collection if necessary.

If your item arrives damaged we have you covered! Just contact our Customer Happiness team at sales@artistguitars.co.nz and we'll arrange a return and replacement for you as soon as possible.

Our NZ operation is run using a 3rd party warehouse in just outside of Auckland. Being a 3PL it is not open to the public.

You should receive an order confirmation shortly after you've placed your order. If you haven't received one, please contact us at sales@artistguitars.co.nz and we'll look into it for you.

We sell direct to consumer! This helps us keep the cost of our products as low as possible and we pass those savings into our customers which is why our guitars are unbeatable value.