Help Centre


Store, Shipping Or Payment Question?

Got a question about our Store, Shipping or Payments? Chances are your question has already been asked before, and you'll find the answer here in our FAQ page.


Specific Product Question?

If you have a question about a particular product, or would like more details about a specific product, take a look in our Support Pages, where you'll find product guides, manuals and more.


Not Sure What to Buy?

Need help to decide which size, style or shape would best suit you? Check our Buying Guides more help choosing the perfect instrument or accessory for you.


Have a Problem with a Product or Order?

If you've already placed an order and have a problem with delivery, or need to return a product, you can lodge a support ticket and our support team will get straight back to you.



Still Need Help?

Send us an Email

If you cannot find an answer to your question, you can send us an email. Our expert team will answer your query within 30 minutes during business hours ( 11am to 8pm NZDT), or the next morning if you email us after hours. 


Live Chat with us

For a speedy response, you can chat with us online. Our Live Chat operating hours are 11am to 8pm weekdays (NZDT), closed weekends.


Phone Us

If you would prefer to speak to someone in person, you can call us. Our telephone line is open 24 hours.