Artist Guitars Trust Policy

The Best Warranty In The Industry

Artist Guitars will cover any faults in workmanship or materials for a period of 3 Years from date of purchase. If you have any issues simply contact us with a description of the fault (a picture can also help in many cases) and a copy of your original invoice number, if you need any help, just contact us as we have great customer service.  

Warranty is only valid to the original purchaser and is only available in Australia and New Zealand. In most cases the issue can be fixed by replacing a part. If so we will send the part for free to you.  If more extensive work is required we will get the unit back to us (or in some cases we will just send you out a replacement).

Read our full terms and conditions



100 Days, 100% Money Back Guarantee

We know that when you buy items online that you want to feel safe you bought the right item. Our 100 Day, 100% Money Back Guarantee covers you completely.

If you're not completely satisfied with the quality of your purchase, simply contact us and we will arrange a free return and a full 100% refund.

Read our full terms and conditions



Free Insured Shipping, On All Orders

We ship from our warehouse in Auckland. Orders are shipped weekdays. If you place your order by 12pm Midday your order will be dispatched the same day. All orders are insured so if your package arrives damaged we'll organise repair or replacement at no cost to you.

You can expect to receive your package within 1-4 working days.

Full shipping details here





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Shop Safe With Secure Checkout

Buy with confidence at Artist Guitars.  We accept a range of major credit cards as well as Paypal, and direct deposit.  Our website check out system is backed by Eway's, Secure Site Seal.  This means that your information is 100% secure, protected by industry-leading encryption.