Frequently Asked Questions - Revised

Your item show's free freight - How much is freight to ____ ?

We offer free economy freight Australia Wide (except for the islands like Christmas Island)

Can I try before I buy?

Sure can ! Just come to our warehouse and showroom during opening hours.

Can I pick up the item from you?

Yes. We have pickup available from our warehouse and showroom.

• Our Address*
• Unit 2/1 Canal Road
• St Peters
• NSW 2044

• Open Hours
• 9am-5pm Mon-Fri
• 9am-1pm Saturdays
• Closed Sundays Public Holidays

* Turn onto Canal Road from the Princes Highway, take the first driveway on your left.

If I have a problem with my item, How do I return it ?

Just email sales@artistguitars.com.au or call us on 1300 489 816 with the details of your item and your eBay User ID. We will then work out if the unit can be repaired, replaced or refunded for you.

Do you accept Cash on Pickup?

Yes. We accept the following payment methods for pickups. Cash, Eftpos, Credit Card (Visa,Master Card and American Express), Paypal.

• Showroom Open Hours
• 9am-5pm Mon-Fri
• 9am-1pm Saturdays
• Closed Sundays & Public Holidays

Where are your guitars made?

Our Guitars are all made in China. We work closely with the factory to get the best possible quality and value.

Do you ship from China ? When Will I Receive my refund or credit?

No. We ship from our warehouse and showroom in St Peters, Sydney.

Has My Order Been Successful?

All successful order transactions will receive an order confirmation email within 5 minutes of purchase. If you have not received your order confirmation email send us an email at sales@artistguitars.com.au or call us for free at 1300 489 816

When Will I Receive my refund or credit?

Once received, we will process your request within 24 hours. Please keep in mind that your financial institution can take an extra 48 hours to clear the funds back into your account.

How long will my delivery take?

At Artist Guitars we ship super fast. Orders placed by 10:00am AEST (Sydney Time) for delivery to a Sydney Metro address are shipped and delivered same day, excluding small items such as guitar picks (Excluding weekends and public holidays). Orders placed by 3:00pm AEST (Sydney Time) for delivery are shipped same day (Excluding weekends and public holidays). We use a combination of Australia Post, eParcel and Couriers Please to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location.

For more information see our Shipping Page.

If I return an item does it cost me any money?

No. Our 3 Months 100% Money Back Guarantee ensures there is no cost to you. Just contact us so we can arrange for you.

What are your bank account details?

Our Bank account details are - Westpac Bank Account: Artist Guitars BSB: 032067 Ac/No. 481546. Please use your name & ebay user name as the reference on your payment. If paying over the counter please leave your phone number then email or call us with the number so we can match your payment.

What Brand are your Guitars?

Our guitars are all "Artist" Brand. These are our own designs. You save a lot of money by buying factory direct. We have been working with guitar factories for over 10 years.

Why can't I find Artist Guitars in Retail Shops ?

You can't buy an Artist Guitar in store because we choose not to sell to other retailers. We have a totally different business model and have chosen to market and sell our products online. This means our costs are down, and we can pass those savings on, directly to you. All our musical equipment is designed for players of all levels, from beginners to seasoned musicians. We make sure that our products are built to a high quality.