How to Get an Item Repaired or Fixed

All of our instruments come from the factory set up ready to play out of the box.  If you need any help adjusting your instrument or getting started, feel free to visit our Support Materials page.

If you have any issues with your purchase as a result of damage in transit, or faulty construction, let us know immediately so that we can assess your situation and determine the best course of action.  All non-consumable products are covered by our 2 year warranty so returns are quick, easy and free.

Just email us at with a few details:
  1. Invoice Number (starts with AG...) or the email address you used for your order.
  2. Brief description of the fault
  3. Whether you would like a repair, replacement or a refund
We'll give you instructions on how to go about returning the item to us.