Shipping Information

Artist Guitars

Shipping to New Zealand

We ship from our warehouse in Auckland.  Orders are shipped weekdays.  If you place your order by 1pm your order will be dispatched the same day.  All orders are insured so if your package arrives damaged we'll organise repair or replacement at no cost to you.

You can expect to receive your package within 1-4 working days. For more information, refer to your tracking details on your dispatch invoice - see instruction here


Click & Collect

We offer a Click & Collect pickup point in Airport Oaks, Auckland.  Pickups will be available once you haVE received their dispatch notice by email, normally within 2 business days of placing your order.

Pickups hours are 9am - 4pm

The pickup point is located in Airport Oaks, Auckland 2022. If you need to collect an order the full address will be emailed to you once the order is ready to collect.


For more details please contact our customer service team on 0800 025 467 or email us at