Survey Results Jan 2012
Author: Ian Bush
What would you like to see more of in our newsletter
Nothing much really maybe some news on new gear that's coming inProduct review of affordale equipment - guitars and amps
You may like to include specials for interstate customers as other suppliers are now offering free postage to keep customers coming back.
Tips and tricks on restringing, guitar care, posture, using effects and amps, how to get different sounds from an amp or guitar
Maybe if you could set up events like guitar clinics, guest musicians would be great. As for the products, maybe put up more on the shelves not just Artist brands.
They are sufficiently informative. I believe you guys go way beyond the call of duty to pass on info and tips to your customers.
I only really require your catalogue of products
REVIEWS ON FAMOUS GUITARIST'S FROM YEST-A-YEAR TO PRESENT
info on guitar woods, structure of your guitars, difference between body sizes, temperature effect on guitars ( ie correct storage)
Weekly or Monthly Special maybe... oh yes...some naked guitars would look nice...lol
more tips on how to buy the right guitar, even for the second guitar buyers like what to look for to get the right tone,
More guides on playing technique and maintenance of my artist guitars.
More advanced chord and scale info
Acoustic guitar set-up and tweak, tips and tricks. Fret finishing tips.
Guitar tips and tricks
1. Estimated date for when products currently out of stock are due to arrive. 2. List of products (including pictures) of "on sale" or "bargain bin" items.
2. Which new product would you like us to add to our range?
I would like to see a metal guitar very dark and with a floyd rose trumoloCellos and Dounle basses.
You already show the latest, don't you...?
range of speaker box / amp handles
A guitar repair/maintanance/ cleaning kit.
A fretless nylon stringed instrument like an ode (eg Godins A11 Glasintar)
I think it's better to bring in other brand products as well not just Artist brands and at a lower price than other competitors. Add more products like guitar polish, fret conditioners, lemon oil and other guitar care products.
Low wttage tube amps, say between 3 and 5 watts. Maybe guitars with different tonewoods.
Perhaps some "how to play" music books
MICROPHONES AND ACCESSORIES, 2 WAY FOOT SWITCH, MIXERS, PEDALS
Maybe an F hole/ jazz model. Congas.
Perhaps some great but cheap effects units but I am personally not looking for one at the moment.
Latest FX Pedals and computer interface units.
more guitar amplifiers, more straps
Resonators, ukuleles, jazz guitars (like the hollow body Gibson)
Hollow body Jazz/Rock style guitars
Archtop acoustic/electro-acoustic guitars. Finishes other than gloss polyester.
Guitar accessories at a value price ie. strings, picks, etc
high quality tin whistle
Greater range of guitars. eg PRS, Ibanez or Gretsch style guitars.
3. If we could do 1 thing better for you, what would it be ?
More quality controlBetter retail exposure.
your doing just fine
As I am Interstate, Qld, free postage...not being smart but others are offering this... eg. pay this postage, next item free regardless of spend value.
Increase my 15% margin to 20%
Nothing, I think you guys are doing a great job bringing affordable, good instruments to broke musos like me
I like to browse your show room. It could be larger and have more products for direct sale on display. I am not an email buyer but prefer to see and touch
Fix the grammatical errors or your website. Pluralisation does not require an apostrophe.
LOWER FREGHT/POSTAGE CHARGES. HAVE A FIXED FREIGHT COST BETWEEN $9.00 TO $12.00 LIKE MOST OTHER SELLERS ON THE NET, ALSO WOULD TO SEE SOME FREE FREIGHT.
Maybe offer a set up service for electrics at an extra fee.
Could you explain the difference between the Jumbo and the Dreadnought guitars, (besides the shape)? Also, make sure that your blog can be indexed by search engines so people searching for help can find your website!!
I am very happy with your service Ian... I have not had better service from any of my suppliers... keep up the good work... you've got me sold on your site.
in depth summary of the products
The wiring and tidyness of the electronic cabling need to be improved.
Add more packing around outging instruments
Relocate to Perth, so I could see the product.
One thing that would help your business would be to get the feedback part of your website working properly. I tried to leave positive feedback on your site a while back as I'm really happy with my guitar at the price. But when I tried the feedback didn't register. I think this would help your sales because I for one look for reviews before I buy online. I almost didn't buy because I couldn't find a review but took the plunge because the price was so good. The helpful thing might be to suggest that each buyer takes their guitar to a pro for a set up as they're way better afterwards.
import high quality tin whistle
Personalised Email/Newsletter notification regarding new products or stock just received that will compliment the customer's purchases